Faqs

Private Tours

Do you require a deposit?

Yes, we require a deposit of 100 euros per private tour. For example, if you booked three tours over the course of three days, then your deposit will be 300 euros.

What form of payment do you accept for deposit?

We currently only accept deposit payments through a secure third party payment service, known as Pay Pal (www.paypal.com). With PayPal, you may pay us via a check, direct bank transfer, or a credit card.

How do I make a payment through PayPal?

When we send you a confirmation that we have a tour booked for you, we will also send you the necessary information that you need to complete the payment through Pay Pal.

How is the remaining balance paid?

At the end of the services we will settle up and the remaining balance will be due. Cash is king! If you would prefer, we can also accept Visa or Mastercard with a 4% surcharge.

Why do you charge more for payment with a credit card?

It is actually the other way around. We charge less for cash payments. Instead of charging higher rates and fees to accommodate credit card processing fees, we have decided not to build this into our rates and fees as most clients prefer to pay with cash. This way the majority of our clients will be able to save some money by choosing the cash payment option.

Are there any other forms of payment that you accept for the remaining balance?

Yes, we can accept a personal check upon advance request. If you are interested in paying your remaining balance with a personal check, please notify us at the time of booking so that we can be prepared to accept a foreign personal check as payment.

What is your cancellation policy?

Any cancellation made within 2 weeks of the scheduled start of the service is subject to forfeiture of the deposit. Any cancellation made within 1 week of the scheduled start of the service is subject to 50% of total tour time. Any cancellation made within 72 hours of the scheduled start of the service is subject to 100% of tour time. Tour time is defined as the estimation we provide you at the time of booking regarding the approximate length of each individual tour.

In addition other cancellation policies might apply depending on the services requested (i.e. – skip-the-line entrances, special access permits, etc.). At the time of booking, we will notify you of any other cancellation policies that would apply to your reservation.

Semi-Private Group Tours

What is the maximum number of people allowed on a group tour?

We limit each tour to no more than 8 adults/students. By limiting each tour to such a small number, we can guarantee that you will have a more personal and intimate experience.

What is your average group tour size?

It depends on the tour and the time of the year. We can safely say, that the average group size is between 4 and 6 people.

Do you require a deposit?

Yes, we require a deposit of 20 euros per person per tour. The remaining balance is due at the start of the tour in cash.

What form of payment do you accept for deposit?

We currently only accept payments through a secure third party payment service, known as Pay Pal (www.paypal.com). With PayPal, you may pay us via a check, direct bank transfer, or a credit card.

How do I make a payment through PayPal?

When we send you a confirmation that we have a tour booked for you, we will also send you the necessary information that you need to complete the payment through Pay Pal.

How is the remaining balance paid?

At the start of the tour, the guide will collect the payment for the remaining balance in cash. We do not accept any other forms of payment for the remaining balance. Since we are on location, it is a lengthy process to accept a credit card payment. We want the tour to be started promptly and not have people standing around while everyone is trying to get their credit cards processed. So for this reason, cash is the only form of payment accepted.

What is your cancellation policy?

Any cancellation made within 2 weeks is subject to forfeiture of the deposit.

What are the meeting point locations for each tour?

Upon confirmation of your tour, we will send you all relevant meeting point information so that you will have no trouble finding the guide.